Joint communiqué of the Ministry of Europe and Foreign Affairs and the Ministry of the Interior

On the 10th of August 2021, the France-visas platform was subject to a cyberattack which was quickly neutralized. Personal data recorded when submitting a visa application on the France-visas platform was stolen (emails and identity data[1]).

This data might be used for illegal purposes, though limited in their effect, particularly because this information includes neither financial nor sensitive data in the sense of the General Data Protection Regulation (GDPR). This data does not allow either administrative procedures to be initiated on behalf of the person whose data has been disclosed, whether on the France-visas portal or on any other French institutional site. Individual information messages were sent to the interested parties, recommending vigilance and precautionary measures.

The Ministry of Internal Affairs and the Ministry of Europe and Foreign Affairs immediately took the necessary measures to secure the platform and prevent any recurrence of such events. The National Commission on Informatics and Freedoms (CNIL) and the judicial authorities were also notified of the reported facts. The Government filled a complaint and a judicial investigation is under process.

These measures ensure that the use of French visas portal by foreign applicants wishing to enter France is carried out in the required security conditions.

The Ministry of Internal Affairs and the Ministry of Europe and Foreign Affairs remain at the disposal of the France-visas users, should they be willing to ask questions about this security breach. These questions may be sent to the following address :  webmestre.france-visas@diplomatie.gouv.fr

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[1] List (not necessarily cumulative) : surname, first name, passeport or ID number, birth date, nationality)