Whom should I contact?

Besides particular situations, visa applicants can visit any of the three CAPAGO Centres i.e. in Cape Town, Durban and Johannesburg to have their visa application processed.

Visa applicants can visit any CAPAGO Centre of their choice after making an appointment .


Appointment waiting times

Waiting times vary depending on the number of applicants and the season. Applicants are therefore asked to arrange their appointment at least:

  • 15 days prior to departure for a short-stay visa,
  • 1 month for a long-stay visa.

Applications can not be made more than three months before your planned departure date.


CAPAGO Visa Application Centre in Johannesburg

Book an appointment

 

Contact details

Address

Inanda Business Park, 98 Albertyn Avenue
Block A
2196 Johannesburg
South Africa

  Map

Call center

(+27) 08 72 31 03 13

Email

infofrance-za@capago.eu

Website

fr-za.capago.eu

  Opening times

Submitting applications (appointment only)

Monday 8:00 a.m. - 4:30 p.m.
Tuesday 8:00 a.m. - 4:30 p.m.
Wednesday 8:00 a.m. - 4:30 p.m.
Thursday 8:00 a.m. - 4:30 p.m.
Friday 8:00 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed

Collecting passports (without appointment)

Monday 8:00 a.m. - 4:30 p.m.
Tuesday 8:00 a.m. - 4:30 p.m.
Wednesday 8:00 a.m. - 4:30 p.m.
Thursday 8:00 a.m. - 4:30 p.m.
Friday 8:00 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed
 

CAPAGO Visa Application Centre in Cape Town

Book an appointment

 

Contact details

Address

Old Warehouse building,
Black River Park South,
2 Flr Street, Observatory
Ground Floor
7925 Cape Town
South Africa

  Map

Call center

(+27) 08 72 31 03 13

Email

infofrance-za@capago.eu

Website

fr-za.capago.eu

  Opening times

Submitting applications (appointment only)

Monday 8:00 a.m. - 4:30 p.m.
Tuesday 8:00 a.m. - 4:30 p.m.
Wednesday 8:00 a.m. - 4:30 p.m.
Thursday 8:00 a.m. - 4:30 p.m.
Friday 8:00 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed

Collecting passports (without appointment)

Monday 8:00 a.m. - 4:30 p.m.
Tuesday 8:00 a.m. - 4:30 p.m.
Wednesday 8:00 a.m. - 4:30 p.m.
Thursday 8:00 a.m. - 4:30 p.m.
Friday 8:00 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed
 

CAPAGO Visa Application Centre in Durban

Book an appointment

 

Contact details

Address

Pencarrow Office Park,
8 Pencarrow Crescent,
Armstrong Avenue, La Lucia
4319 Durban
South Africa

  Map

Call center

(+27) 08 72 31 03 13

Email

infofrance-za@capago.eu

Website

fr-za.capago.eu

  Opening times

Submitting applications (appointment only)

Monday 8:00 a.m. - 4:30 p.m.
Tuesday 8:00 a.m. - 4:30 p.m.
Wednesday 8:00 a.m. - 4:30 p.m.
Thursday 8:00 a.m. - 4:30 p.m.
Friday 8:00 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed

Collecting passports (without appointment)

Monday 8:00 a.m. - 4:30 p.m.
Tuesday 8:00 a.m. - 4:30 p.m.
Wednesday 8:00 a.m. - 4:30 p.m.
Thursday 8:00 a.m. - 4:30 p.m.
Friday 8:00 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed
 

Public holidays / closures

Closed on Saturdays and Sundays.

Public holidays in 2019 :

  • 1st january : New Year’s day (RSA)
  • 21 march : Human Rights Day (RSA)
  • 19 april : Good Friday (RSA)
  • 22 april : Lundi de Pâques
  • 27 april : Freedom Day (RSA)
  • 1er may : Fête du Travail
  • 17 june : Youth day (RSA)
  • 9 august : National Women’s Day (RSA)
  • 24 september : Heritage Day (RSA)
  • 16 décember : Day of Reconcialiation (RSA)
  • 25 décember : Noël

Security information

When you visit a CAPAGO Centre or a French Consulate, you are not allowed to carry or have any weapons or dangerous items on you. Security checks will be performed before you are allowed to enter the premises.


Practical information on the appointment and the procedure in the Visa Centre

Preparing for your visit to the Centre

When you are making an appointment i.e. via the call centre or on the CAPAGO South Africa website, you will be asked to immediately provide an email address where you can receive the appointment confirmation letter. You will be asked to produce this letter when you visit the CAPAGO Visa Application Centre.

Attendance in person

Visa applicants must submit their visa application in person at a CAPAGO Centre. However, if you meet the following conditions, you can entrust your application to a third-party to submit it on your behalf or send your application by post:

  • You are applying for a short-stay Schengen visa;
  • You have been granted a Schengen visa in the previous 59 months;
  • Your biometric data (photograph and fingerprints) have already been taken for a previous visa;
  • You have a copy of your old Schengen visa.

If you authorise a third-party to act on your behalf, do not forget to give him/her the power of attorney document (pdf) duly completed and signed by yourself.

Remember to bring the following

  • The appointment confirmation letter (printed out);
  • Your passport with at least 2 blank pages. The passport number must be identical to the one mentioned on the appointment confirmation letter;
  • The file containing all the required documents presented in the same order as on the list of required documents;
  • Payment to cover the cost of the visa and the visa processing fees.

If your visa application is incomplete (i.e. missing documents), you may choose not to submit your application until you have all the required documents and come back to the Centre at a later date and after making a new appointment. You will not have to pay any visa processing fees if you decide not to submit your application at this time.

However, if you do decide to submit an incomplete application, you will be asked to sign a document indicating that your application is incomplete and that certain documents are missing.

Submitting a complete application does not guarantee that the consular authorities will issue you with a visa.

Biometrics

All visas issued by France are biometric visas.

Any visa applicant aged 12 or older is required to file their first visa application in person. The following biometric data will be required: a photograph, scanned or taken at the time of submission of application, and 10 fingerprints, taken flat and digitised.

However, it is also possible to have your previous biometric data re-used if you were issued a Schengen visa within at least the previous 59 months.

Children under 12 years of age are not required to provide the biometric data; the application must be submitted by the child’s parent/legal guardian. The photograph in the ISO/IEC format (pdf) of the child will be scanned.


Tracking your application and collecting your passport

After your appointment and submitting your application at the centre, you can track the progress of your application  on the CAPAGO website.

You can collect your passport  yourself, or have it collected by an authorised third-party or courier service. You can arrange for our partner courier service provider, CAPAGO (Postnet in Cape Town, Durban and Johannesburg) to deliver your passport directly to your home or workplace.